Complaints Procedure

 

At Cozette, I strive to provide the best possible service and care for my clients. If you are unsatisfied or have concerns about the services provided, please follow our complaints procedure below:

1. Initial Discussion:
I encourage open communication. If you have a concern, please contact me directly via phone or email. Most issues can be resolved through an informal discussion.
Contact:
Email: cynthia@doulacozette.nl
Phone: +31616446935
I aim to respond within 3 working days.

 

2. Formal Complaint:
If your concern is not resolved through initial discussion, you may submit a formal complaint in writing.
- Submit your written complaint to Cynthia via email, detailing the issue and relevant details.
- Once received, I will acknowledge your complaint within 5 working days and aim to provide a formal response within 15 working days.

 

3. Mediation:
If you are not satisfied with the outcome, we can facilitate mediation through an independent third party to help resolve the issue.

 

4. Confidentiality:
All complaints are handled with strict confidentiality, and any personal information shared during the process will be treated with privacy and respect.

 

Amendments to the Complaints Procedure
Cozette reserves the right to amend the Complaints Procedure.